Automation

Bot for automating customer support services based on natural language recognition (NLP)

Any Channel Any Industry

Do you sell or provide support through messengers and/or social networks? Do you have a lot of typical inquiries? Are your customers (users) message you when you and your employees are not available?

We will introduce you a new virtual employee who will solve all these problems, improve your customer service and free up your contact center.

Depending on the type of business, the volume of calls and their nature, automation of the support service using our robot saves anywhere from 30 to 80%!

We have expertise in natural speech recognition technologies and will train the robot to understand the questions of your audience.

Together with you, we will prepare scripts for answering each question. These can be either a simple answer or a complex interaction scenarios.

Features of the robot:

  • Understands human language
  • Works on any messaging channel
  • Answers the questions
  • Switches to the human operator and back
  • Works 24/7
  • Can be applied to any messaging channel
  • Suitable for any industry and any business

It works in the following channels:

  • Instagram (direct)
  • Telegram
  • WhatsApp
  • Facebook Messenger
  • Viber
  • VK
  • Avito
  • Yandex chat
  • On the website